Products - FAQs

  1. Where can I find specific product dimensions?
    Our products have a Dimensions tab (where applicable) on each specific product page which will give you accurate measurements of each product.
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  2. Do you have technical information on products?
    We try to provide as much information as possible on each product page, however, if you can't find the information you're looking for then please contact us on 0116 274 4057.
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  3. Do you offer a design service?
    Yes we offer a full design service for showroom customers with 3D planning however if you are an online customer we will do our best to guide you in right way. Please feel free to call us on 0116 274 4057 and we will outline what we are able to offer.
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  4. How can you guarantee the quality of your products?
    We only sell products from recognised leading brands which are know for their quality and leading guarantees so rest assured your chosen product will be amongst the best that is available.
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  5. Why are your products such good value?
    We have a very streamlined online business with reduced overheads and so can work on lower margins.
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  6. Can I modify an existing order?

    Yes, you can add items on to existing orders by calling our customer service team. If you would like to upgrade your delivery or arrange to split your delivery, you can do this online.

    Please note, once your order has begun to be picked at our warehouse, you will not be able to make any further additions unless you wish to place an additional order.

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  7. I've received the wrong product, what can I do?
    Please call us as soon as possible on 0116 274 4057 quoting your order reference number and the product code from the incorrect item. We will then raise a returns note and take you through the process of having this exchanged for you.
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  8. Can I return a product?
    Yes you can return products to us at your own expense up to 14 days of the purchase date. Exceptions apply such as special order items. Items that have been used cannot be returned. For further information please call us to clarify anything you may be unsure of.
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  9. How do I place my order with you?
    To place an order, the process is quick and easy. Simply browse the products you're interested in on our website, add the goods you want to your basket, then proceed to the delivery and payment pages to complete the order.
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  10. Can I order products not listed on your site?
    Yes, we are happy to help source items you may have found elsewhere. Please email a list to [email protected] or call us on 0116 274 4057 with details.
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