If you discover you need to cancel your order for any reason, for example if you have ordered the wrong item, then please contact us immediately via. phone (0116 2744057) or by emailing us at [email protected] and quoting your order reference number. Once you receive the cancelled order please return the item back to us with seven days of receiving the parcel. All goods must be returned unused and in their original packaging. Please be aware that unfortunately, we cannot refund goods that have been damaged whilst in your possession, nor are we are responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return.