Privacy and Cookie Policy

Privacy and Cookie Policy

This privacy policy sets out how Nexus-home.com uses and protects any information that you give Nexus-home.com while using the website. Nexus-home.com is committed to ensuring that your privacy is protected as we aim to take an honest and secure approach to your data. Should we ask you to provide certain information by which you can be identified when using Nexus-home.com, then you can be assured that it will only be used in accordance with this privacy statement. Nexus-home.com may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy, alongside our Terms & Conditions is designed to give you a clear, transparent view on why Nexus-home.com collect and process your personal details and what rights you have in relation to how Nexus-home.com interact with your data.

What we collect?

When you enter information into various forms on the Nexus-home.com site, and 3rd party partners described below, we store it within our secure systems to fulfil the request you have made. This data may include, but is not limited to:
  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

Information stored and processed by Nexus-home.com is secure to the latest industry standard, for example: When you input your information into our website, we transfer your information to our secure servers via Secure Standard Layer software, known as SSL. We store your personal details on secure servers which utilise high level security protocols.

How we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Can I opt out of 'Cookies'?

You can choose a range of cookie settings in your browser. For more information on this, please visit the page below that relates to your specific browser. It's important to note that restricting cookies may have an adverse effect on how functional the Nexus-home.com site is. Many integral parts of our website rely on cookies for our core functions, so you may find that the website does not work as intended, and therefore you may be unable to place an order. If you are having difficulties placing an order, we can process this over the telephone for you by calling 0116 274 4050.