Collection from our showroom is possible Monday to Friday 9am to 5pm
Out of stock items will be dispatched on a similar timescale once in stock
Pallet & heavy / fragile Items are delivered to your door. It is your responsibility to take these inside your property.
We strongly advise that you do not book an installer until you have received your goods, and they have been checked.We will not be held responsible for any installation costs or compensation claims due to any product delays.
It could not be more simpler to order from us. We accept all major credit and debit cards which include MasterCard, Visa, Maestro, Switch, Delta and Solo.
Choice of smart econtrol featuring radia flame 3d or fire econtrol featuring nitra flame
Smart e-control app
A strong and radiant flame image with a deep fuel reflection.
Manual & app control.
Dimmable led flame effect with flicker control.
Radia Flame can be controlled manually or with our smart e-control app. An easy to use ios & android bluetooth app with advance features to control your fire.
Fire e-control app & remote
A vibrant, colourful flame and fuel effect with a deep high definition reflection.
Manual, remote & app control.
Dimmable led flame effect with colour change function.
5 pre-set scrolling animations.
Nitra Flame can be controlled manually, by remote or with our fire e-control app. An easy to use ios & android bluetooth app with advance features to control your fire.
Note
Images are for illustrative purposes
We aim to deliver our products within the specified timescale, but please be aware that lead times may vary.
If an item is out of stock, we will notify you within 2 working days.
Carefully unpack the fire and ensure that neither the heater nor the power cable has been damaged during transportation.
Your fire comes with a one-year guarantee starting from the date of purchase.
If you receive a damaged or incorrect item, our customer services team is available to assist you during office hours
Alternatively, you can reach out to us via email at [email protected] for any inquiries or assistance.
